We take your privacy very seriously and we ask that you read this privacy notice carefully as it contains important information on:
This privacy notice explains how we use your personal data in order to improve our services to you, and what choices you have about how we use that data. This privacy notice has been written to comply with the new privacy laws, known as the ‘GDPR’ (General Data Protection Regulation).
When we refer to ‘we’ or ‘us’ in this notice, we mean the operating entities of the European Region of ASM Global (comprised of a group of companies including CGC Events Limited (‘CGC’), SMG Europe Holdings Limited, SMG (UK) Limited, AEG Facilities (UK) Limited and other associated companies (the Group”). Other trading names under which we also operate, depending on the venue, are CGC Event Caterers, Events at Bradford City FC, Cheshire Conference and Events and York Racecourse Hospitality. This privacy notice also applies in relation to these trading names.
As a Group we may gather certain information about you when you register with us, purchase products or services from us, when you contact us, send us feedback, post material to our website or social media channels, complete customer surveys or take part in promotions or competitions run by us. In some cases we also collect information from venue owners or operators when you book our services directly with a Venue. This information may also be shared with and/or used by certain other parties in connection with the service or event, such as venue owners and operators, event sponsors, social media agency, our website hosting company, mailing houses and email server providers. In addition, provided you consent, your information might be shared with the owner or operator of the venue at which the event is being held for the purpose of marketing goods and/or services to you.
We will not sell any of your personal information to third parties, nor will we transfer your personal data outside of the European Union without your prior consent.
Information that we gather about you may include (without limitation) your name, contact details, date of birth, and payment details, accessibility or dietary requirements.
We may also obtain information about you from third parties, such as credit reference agencies, venue owners and operators, event sponsors, third party hospitality and booking agents and directory websites. Please be aware that our website and social media platforms contain links to third party websites and social media platforms. We are not responsible for the security or privacy policies of those third party sites, and recommend that you review those parties’ privacy notices before sharing your personal data on those platforms.
We will retain your personal data in accordance with your instructions and as required by applicable law. We may also retain certain information in order to conduct audits, comply with our legal obligations (and to demonstrate compliance) and to resolve disputes. However, we will not retain your personal data for longer than reasonably necessary.
Information we process as described in this notice may also include information about third parties such as your spouse or children or employees, directors and other officers whose details you supply to us. If you give us information on behalf of someone else, you confirm that the other person has agreed that you can:
We gather information directly from you and also via our website and other systems. These may include, for example:
When you use our website we may gather information about you through Internet access logs, cookies and other technical means. ‘Cookies’ are text files placed on your computer to collect Internet log information and user behaviour information. These are used to track website usage and monitor website activity and for other data processing reasons set out below.
You will see a cookie notice when you access our website. Some of the cookies we use are essential for parts of the site to operate and have already been set. You may delete and block all cookies from this site, but parts of the site will not work.
The majority of web browsers (including Firefox, Internet Explorer, Google Chrome, Opera and Safari) will allow you to block cookies from being installed on your device, or delete selected or all cookies currently installed on your device, via your browsing settings. Depending on your browser, further information can be obtained via the following websites: Firefox, Internet Explorer, Google Chrome, Opera or Safari. Mobile phone users may have to refer to their handset manual for details on how to block or delete cookies using their mobile browser. Please be aware that restricting the use of cookies may impact on the functionality of our website.
We process information about you for the following reasons:
When you use our website and social media channels we may also collect certain information about you and your visit to help us to improve your experiences on those platforms.
This may include:
We may also collect personal information when you enquire about or book an event at any of the venues at which we provide catering services from the venue owner or operator or from a third party booking agent in order to assist us with event planning activities and to enable us to contact you with regard to our catering provision or with details of any changes to the scheduled event. We may keep a record of your name address, delivery details, e mail address, telephone number and bank details.
We may disclose and exchange information with group companies, venue owners or operators, credit reference agencies, service providers, representatives and agents, as well as with law enforcement agencies and regulatory bodies for the above reasons.
Information may be held at our offices and those of our group companies, venue owners or operators and third party credit reference agencies, service providers, representatives and agents as described above.
Some of the third parties with whom we share your data may be based outside the United Kingdom or European Union. If we do transfer your personal data outside the EU, we will take proper steps to ensure your personal data is transferred and held securely and in accordance with this privacy policy.
We do not knowingly collect personal data relating to children under the age of 16. If you are a parent or guardian of a child under the age of 16 and think that we may have information relating to that child, please write to us at Privacy Enquiries, CGC Events Ltd, Supreme House, Lotherton Way, Garforth Industrial Estate, Garforth, Leeds, LS25 2JY or email privacy@cgceventcaterers.co.uk. We will ask you to prove your relationship to the child but if you do so you may (subject to applicable law) request access to and deletion of that child’s personal data.
You may also supply us with sensitive personal data relating to your physical health which is gathered for the purposes of ensuring easy access to the venues in which we operate (in the case of people with accessibility requirements) or compliance with food safety (in the case of strict dietary requirements).
We have appropriate security measures in place to prevent your personal information being accidentally lost, or used or accessed in an unauthorised way. We also limit access to your personal information to those who have a genuine business need to know it. Some of the technical and organisational measures we use to safeguard your personal data are:
We also have policies and procedures in place to deal with any suspected data breach so that we can act quickly to minimise any potential damage.
Under the GDPR you have a number of important rights. Those include:
If you want to exercise any of these rights, please write to us at Privacy Enquiries, CGC Events Ltd, Supreme House, Lotherton Way, Garforth Industrial Estate, Garforth, Leeds, LS25 2JY or email privacy@cgceventcaterers.co.uk and provide us with enough information to enable us to confirm your identity. We may also require proof of your identity, such as a copy of your driving license, passport and a recent utility bill or bank statement, to be sure that we are not releasing any of your personal data to anyone other than you.
This privacy notice was first published on 30 April 2018 and last updated on that date.
Your privacy is important to us and we are constantly reviewing our policies and procedures to ensure we are meeting the high standards we set ourselves. As a result, we may amend this privacy notice from time to time, and we recommend that you check this page periodically to review any changes that may have been made.
If you have any questions or concerns about this privacy notice or the information we hold about you, please do not hesitate to contact us by one of the following methods:
By post: Privacy Enquiries, CGC Events Ltd, Supreme House, Lotherton Way, Garforth Industrial Estate, Garforth, Leeds, LS25 2JY
By e mail: privacy@cgceventcaterers.co.uk
By phone: 0113 287 6387
If you would like this notice in another format (for example, audio, large print, braille) please contact us using any of the methods above.
If you have a complaint, we hope that we can resolve any issues you have by contacting us via one of the methods above. However, you also have the right to lodge a complaint with the Information Commissioners Office who may be contacted at https://ico.org.uk/concerns/ or via the helpline: 0303 123 1113.
